Refund and Cancellation Policy

Potentially eligible

Duplicate charges, a captured payment not reflected in the leaderboard, a technical failure preventing delivery, an incorrect amount caused by a confirmed BRANK error, and rights required by applicable law are eligible for human review and an appropriate remedy.

Not automatic refund grounds

A later advertiser moving higher, rank changes, low traffic or clicks, no leads or sales, or a change of mind after delivered placement do not automatically establish refund eligibility. Mandatory consumer rights remain unaffected.

Review process

Email rabu@brappify.com with website, payment reference, date, amount and explanation. Do not send passwords, API keys, card details, OTPs or PINs. We review payment and delivery records, including partial delivery, and communicate the decision and remedy. Approved refunds go through Razorpay to the original payment method; bank timing varies.

Cancellation and disputes

You may stop before completing payment without a charge. After delivery, the policy and applicable law govern. Contact support and your bank about unauthorized charges; we cooperate with chargeback investigations and avoid duplicate recoveries. Refunded payments no longer count toward rank.

Your rights

These terms do not exclude consumer rights, remedies or liabilities that cannot lawfully be excluded. The published configuration placeholders must be completed and reviewed before paid launch.